Access "YOUR ORDERS" BY CLICKING HERE and find out if we have already shipped your order.
IF THE ORDER HAS NOT BEEN SHIPPED YET you will find a button that says "Cancel Order" or "Cancel Request":
- CANCEL ORDER: you can cancel your order! If you have already paid for your purchase, you will receive a refund within 5 working days directly via the payment method you have chosen for the order. If you paid by bank transfer you can tell us your Iban and name and surname of the current account holder, so we will make the refund.
- CANCELLATION REQUEST: in this case you can send us a cancellation request. We need to check your order and see if we can cancel it. After you submit your request, we will contact you very soon to update you on the cancellation status of your order.
IF THE ORDER HAS ALREADY BEEN SHIPPED and therefore has the status Ready or Shipped:
It is no longer possible to cancel your order. The items will arrive at the address you have indicated by the delivery date we have communicated to you, if you want you can request a return once you have received your order (click HERE for all the details). If you want to change the shipping address click HERE.
Click HERE to know the different statuses of your order.

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