What information about my order will I receive by e-mail?
You will receive the following information:
- ORDER SUMMARY: an e-mail summary reminding you of the items purchased, delivery address, payment method and delivery date.
- PAYMENT CONFIRMATION: we confirm that we have verified your payment.
With this e-mail your order is considered confirmed.
- YOUR ORDER HAS LEFT:we have delivered your order to the courier company. In this e-mail you will find the link and tracking code that allow you to follow your shipment.
- YOUR ORDER IS ON DELIVERY:the courier is ready to deliver your order. If you pay cash on delivery, you will also receive a text message informing you that your order is on its way to the address indicated.
- YOUR ORDER HAS BEEN DELIVERED: We confirm that your order has arrived at the address you have given us.
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SERVIZIO CLIENTI
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+39 02 87366253Il servizio clienti risponde dal lunedì al venerdì dalle 9:00 alle 19:00
e il sabato dalle 9:00 alle 14:00
Il nostro staff è sempre attento alle vostre richieste, provaci!
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- Can I cancel an order?
- Can I modify an order?
- Can I order an item which is not available?
- How can I add or remove items from my cart?
- Can I change my shipping address?
- Is it possible to give the courier a delivery timeframe?
- Can I change the order?
- What information about my order will I receive by e-mail?
- Can I order over the phone?
- Why is the delivery date in about 20 days?
- What do I need to place an order over the phone?
- How to place an order
- How do I choose the right size?
- How to place an order: