How do I get a refund?
The refund method depends on the payment method chosen at the time of the order:
- PAYMENT COD: refunds are only made by bank transfer. In this case you will have to provide us with your bank details (IBAN and account holder's details) by email when you send the return request. (CLICK HERE if you want to provide us with your IBAN for the refund).
- PAYMENT BY BANK TRANSFER: the refund is made by bank transfer to the account provided by the customer who wants to be refunded.
- PAYMENT BY PAYPAL: the refund will be made directly via PayPal.
- PAYMENT BY KLARNA: the refund will be processed using the original form of payment. Your refund will be processed within 5-7 working days.
If pre-shipment: there is no refund as the order amount is only deducted after shipment. any SMS received or the movement that appears on the account relating to the purchase, is only a pre-authorisation, but the movement is not accounted for, so with the cancellation of the order, the amount will be available again in a short time.
Post dispatch: either a full refund can take place: all remaining payments will be cancelled and the amount already paid will be refunded to the original payment method, or a partial refund and the cost of the returned item(s) will be refunded while subsequent instalments not yet taken will be automatically recalculated according to the remaining amount to be paid
- How do I get a refund?
- I need to change the payment method for my order
- If I choose to pay by bank transfer, when will my order be shipped?
- Was the payment for my order successful?
- How do I get a discount code?
- I forgot to apply the discount code
- How will I receive a receipt or invoice for my order?
- Do discount codes have an expiry date?
- How do I get reimbursed?
- What does cash on delivery payment consist of?
- How do I enter my coupon code?
- Is there a surcharge if I choose cash payment to the courier?
- What are the payment methods?
- Can I pay cash?
- What is Store Credit and how is it used?
- I cannot make payment by Credit Card or PayPal
- Can I pay in cash?
- What are the payment methods?
- I forgot to apply the discount code