Was the payment for my order successful?
After you have completed your order, you will receive an email confirming that your payment by Credit Card, PayPal or Klarna was successful. In addition, by logging in HERE to the section "YOUR ORDERS", you can check the payment status of your order.
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If the payment was successful you will find as payment status EXECUTED.
In the event that payment of your order by Credit Card or Paypal was not successful, you can choose to change the payment method by choosing cash on delivery (CLICK HERE for more details), or you can redo the order.
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Payment systems often delay in giving us an answer on the outcome, we advise you to wait up to 30 minutes before checking the outcome. If the payment is not successful and we do not receive any communication from you, the order is automatically cancelled.
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+39 02 87366253Customer service responds from Monday to Friday from 9:00 to 19:00
and on Saturday from 9:00 to 14:00.
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- How do I get a refund?
- I need to change the payment method for my order
- If I choose to pay by bank transfer, when will my order be shipped?
- Was the payment for my order successful?
- How do I get a discount code?
- I forgot to apply the discount code
- How will I receive a receipt or invoice for my order?
- Do discount codes have an expiry date?
- How do I get reimbursed?
- What does cash on delivery payment consist of?
- How do I enter my coupon code?
- Is there a surcharge if I choose cash payment to the courier?
- What are the payment methods?
- Can I pay cash?
- What is Store Credit and how is it used?
- I cannot make payment by Credit Card or PayPal
- Can I pay in cash?
- What are the payment methods?
- I forgot to apply the discount code