What does the warranty cover?
Gioiapura reserves the right to verify, after sending a photo of the article, whether it is possible a repair under warranty, or if the article presents damage due to improper use of the same.
The exchange or refund of an item with obvious factory defects will be possible within 7 days of receipt of the same, beyond these times, if the item falls within the specifications of the service centers (different for each brand) may be placed under warranty for repair.
WARRANTY ON WATCHES:
The watch warranty covers only what concerns the movement, and not the case, strap and glass.
If you need assistance with a product to be sent under warranty, CLICK HERE.
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- Do you perform engravings on jewellery?
- Information regarding the size of an item
- Information about the measures of an article
- What does the warranty cover?
- I need some information not included in the product sheet
- How can I return an item?
- Is it possible to add gift wrapping to the order?
- How do I know the size of an item if it is not listed on the product sheet?
- How does the guarantee work?
- What are the costs for warranty repair?
- Whom can I turn to for warranty claims?
- I need assistance on a product under warranty
- Are there other ring sizes besides the ones I see on the website?
- Do you sell wholesale?
- What is the timeframe for repairs sent under warranty?
- Are the items original and new?
- Which ring size to purchase?
- When will the item be available again?
- Do the items come with a guarantee?
- Whom should I contact with complaints?
- What does it mean that an item is discontinued?
- Are items in a single order, whether available or on reservation, shipped together?
- What is the difference between kit and gift box?
- What does it mean that an item is in restock?
- How do I search for a product on the site?
- Do you also have a printed catalogue?
- Do the clocks ship with the battery?
- Which size of the ring to buy?