I need assistance on a product under warranty

If you need assistance on a product to be sent under warranty, you can contact us by e-mail (by clicking below on the "WRITE US!" button), or by phone (by clicking below on the "CALL US!" button).
We will ask you to send us a photograph of the item, so that we can verify whether the damaged product is eligible for warranty repair.

Here is the procedure for items to be sent under warranty:
- We will send the courier to your home free of charge, he will pick up the damaged product.
- Once received in our warehouse, we will send it to the service centre.
. - Theservice centre that will take care of repairing your item, will check whether it meets the requirements to claim the warranty (HERE are all the details on what the warranty covers), or whether any damage is due to wear and tear.
- If the item does not meet the requirements for warranty repair, it will contact us to let us know what, if any, the cost of repair is. At this point, we will contact you with the quote and you will decide without obligation whether to accept it or not. In the latter case, we will immediately return the item and send it back to you.
- If the item falls under warranty repair, the service center will decide, depending on the problem, whether to adjust the product, or replace it with a new one. Please note!In the event that your item is discontinued by the company, and thus no longer replaceable, we will generate a coupon for you of the same value as the product to be replaced.

Please note that the timeframe for warranty repairs varies from 60 to 70 days..