What is the meaning of the shipping statuses?
In the e-mail you receive when your order is shipped, you will findthe tracking link which allows you to follow your shipment and find out its different statuses.
Here are the meanings of the different stages that your shipment to Italy with the GLS courier service can have:
- SHIPMENT REGISTERED IN OUR SYSTEMS BUT HAS NOT YET DEPARTED: the courier has arrived at the sorting office closest to our premises, i.e. the one in Como, and has registered the shipment in its systems.
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- LEFT THE SENDER‘S LOCATION. AWAITING AT THE RECIPIENT'S LOCATION: The order departed from the Como location and is waiting at the sorting location nearest the recipient's address.
- IN TRANSIT. WAITING AT THE RECIPIENT'S LOCATION: the recipient's location is waiting to receive the parcel from the sorting office in Como.
- ARRIVED AT RECIPIENT‘S LOCATION: the shipment has been taken over at the GLS office closest to the delivery address.
- DELIVERY SCHEDULED FOR TODAY: the courier will make the first delivery attempt within the day.
- NOT DELIVERABLE. AWAITING INSTRUCTIONS FROM THE SENDER FOR POSSIBLE REDELIVERY: we have not yet been provided with the necessary information to be able to re-deliver the order.- WAITING IN STORAGE: Requested by the recipient for collection of the shipment at the location.
- UNKNOWN RECIPIENT. PENDING INSTRUCTIONS FROM THE SENDER FOR POSSIBLE DELIVERY: The courier is missing some information to be able to complete the delivery of the shipment to the address indicated in the order. In this case, the customer must contact our customer service department by clicking on the button below, to communicate the information required for successful delivery.
- RECIPIENT ABSENT AT FIRST ATTEMPT. DELIVERY SCHEDULED FOR THE NEXT WORKING DAY: the courier did not find anyone at the address indicated, at which point a second delivery attempt is scheduled.
- RECIPIENT ABSENT ON SECOND ATTEMPT. PENDING INSTRUCTIONS FROM THE SENDER FOR POSSIBLE RE-DELIVERY: The courier did not find anyone at the given address even during the second delivery attempt. In this case the customer must contact our customer service department via the button below to arrange a third delivery attempt.
- DELIVERED: The order has been delivered. You can also find the Note of the person who signed for the collection of the parcel.
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- When will you ship my order?
- What is the status of my order?
- In how many days will delivery take place?
- Why haven't I received my order yet?
- How do I use the tracking number?
- I have not yet received my tracking code
- Has my order been shipped?
- How can I get free shipping?
- Can I pay cash on delivery?
- I received a discharged watch
- Can I collect my order at your shops, or pick-up points?
- How do I get updated on the shipment of my order?
- Can shipments to non-EU countries be subject to taxes and customs charges?
- Is it possible to anticipate the delivery date?
- Are deliveries also made on public holidays?
- If I order both available and reserved items will they be shipped together?
- What is the delivery time?
- Why wasn't the receipt inside the parcel?
- Which countries do you deliver to?
- Will the courier always have change for cash on delivery?
- If the courier does not find me at home, what happens?
- Can I enter two different addresses for billing and shipping?
- Are deliveries also made to PO boxes?
- By which courier is my order shipped?
- What is the meaning of the shipping statuses?
- I have received a damaged, defective, wrong or missing item
- Track your order
- How much does shipping cost?
- Which is the courier for the delivery?
- Is it possible to give the courier a schedule?
- I received a damaged, defective, wrong or missing item
- Why did I not received my order yet?