ORDERS
AND SHIPMENT

  • Track your order

  • Has my order been shipped?

  • Is it possible to give the courier a schedule?

  • Why haven't I received my order yet?

  • Why did I not received my order yet?

  • I have received a damaged, defective, wrong or missing item

  • I received a damaged, defective, wrong or missing item

  • I received a discharged watch

  • If the courier does not find me at home, what happens?

  • If I order both available and reserved items will they be shipped together?

  • When will you ship my order?

  • What is the delivery time?

  • Are deliveries also made on public holidays?

  • How do I get updated on the shipment of my order?

  • Can I collect my order at your shops, or pick-up points?

  • Can I enter two different addresses for billing and shipping?

  • What is the meaning of the shipping statuses?

  • Are deliveries also made to PO boxes?

  • I have not yet received my tracking code

  • Why wasn't the receipt inside the parcel?

  • Will the courier always have change for cash on delivery?

  • In how many days will delivery take place?

  • Can shipments to non-EU countries be subject to taxes and customs charges?

  • Which countries do you deliver to?

  • How can I get free shipping?

  • By which courier is my order shipped?

  • Which is the courier for the delivery?

  • How much does shipping cost?

  • Can I pay cash on delivery?

  • Is it possible to anticipate the delivery date?

  • What is the status of my order?

  • How do I use the tracking number?


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