Why haven't I received my order yet?


If YOUR ORDER HAS ALREADY BEEN SHIPPED: If your order has already been shipped, by logging into your dedicated "MY ORDERS" CLICKING HERE, the status of your order is SHIPPED. You should then have received our e-mail informing you that the shipment has started. If you click on the shipment tracking link that we sent you in the email, you will find all the news about the status of your order (click HERE to find out all the shipment statuses). You will find out when delivery is expected and if there have been any problems.
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If YOUR ORDER HAS NOT YET BEEN SHIPPED: Log in to your dedicated " MY ORDERS" CLICK HERE and find out what is the status of your order. Click HERE to find out what information is available about the status of your order.

Your order may not have arrived for various reasons: -
YOU HAVE PURCHASED A PRODUCT NOT IMMEDIATELY AVAILABLE:we are waiting for the item to be delivered to us by our supplier, once it arrives your order will be processed and shipped.

- YOU CHOSE BANK TRANSFER AS A PAYMENT METHOD:Once we have received your payment, your order will be shipped.
- YOU HAVE REQUESTED AN EXCHANGE: your order leaves the moment the product you wish to exchange arrives at our warehouse.


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