Why did I not received my order yet?
IF THE ORDER HAS ALREADY BEEN SHIPPED:
If the order has already been shipped, by accessing your dedicated area "MY ORDERS" CLICKING HERE, the status of your order is SHIPPED. You should therefore have received our e-mail informing you that the shipment has started. If you click on the shipping tracking link that we sent you in the e-mail, you will find all the news related to the status of your order (click HERE to know all the shipping statuses). You will find out when the delivery is expected and if there was any problem.
IF THE ORDER HAS NOT BEEN SHIPPED YET:
Access your dedicated "MY ORDERS" area by CLICKING HERE and find out the status of your order. Click HERE to find out what information you can find regarding the status of your order.
Your order may not have arrived for several reasons:
- YOU HAVE PURCHASED A PRODUCT NOT IMMEDIATELY AVAILABLE: we are waiting for the item to be delivered to us by our supplier, once your order has arrived it is processed and shipped.
- YOU HAVE CHOSEN THE BANK TRANSFER AS A PAYMENT METHOD: once we have received your payment, your order is shipped.
- YOU REQUESTED A CHANGE: your order starts when the product you want to replace arrives in our warehouse.
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- When will you ship my order?
- What is the status of my order?
- In how many days will delivery take place?
- Why haven't I received my order yet?
- How do I use the tracking number?
- I have not yet received my tracking code
- Has my order been shipped?
- How can I get free shipping?
- Can I pay cash on delivery?
- I received a discharged watch
- Can I collect my order at your shops, or pick-up points?
- How do I get updated on the shipment of my order?
- Can shipments to non-EU countries be subject to taxes and customs charges?
- Is it possible to anticipate the delivery date?
- Are deliveries also made on public holidays?
- If I order both available and reserved items will they be shipped together?
- What is the delivery time?
- Why wasn't the receipt inside the parcel?
- Which countries do you deliver to?
- Will the courier always have change for cash on delivery?
- If the courier does not find me at home, what happens?
- Can I enter two different addresses for billing and shipping?
- Are deliveries also made to PO boxes?
- By which courier is my order shipped?
- What is the meaning of the shipping statuses?
- I have received a damaged, defective, wrong or missing item
- Track your order
- How much does shipping cost?
- Which is the courier for the delivery?
- Is it possible to give the courier a schedule?
- I received a damaged, defective, wrong or missing item
- Why did I not received my order yet?