If the courier does not find the delivery recipient at home,the order will be delivered on the next working day. In the event that the recipient is not found the second time, the order will be stored at the courier company's office closest to the shipping address. It will be possible to arrange a third time delivery of the parcel directly with us.

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To contact us, please go to "YOUR ORDERS" CLICKING HERE, click on ORDER DETAILS and send us a message using the "Service Request" box at the bottom of the order summary.
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In any case, to keep track of the status of your shipment, simply click on the tracking link we sent you in the e-mail confirming dispatch of your order, or on TRACK, which you will find in your personal area next to your order.

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