What is the meaning of the shipping statuses?

In the e-mail you receive when your order is shipped, you will findthe tracking link which allows you to follow your shipment and find out its different statuses.

Here are the meanings of the different stages that your shipment to Italy with the GLS courier service can have:

- SHIPMENT REGISTERED IN OUR SYSTEMS BUT HAS NOT YET DEPARTED: the courier has arrived at the sorting office closest to our premises, i.e. the one in Como, and has registered the shipment in its systems.
. - LEFT THE SENDER‘S LOCATION. AWAITING AT THE RECIPIENT'S LOCATION: The order departed from the Como location and is waiting at the sorting location nearest the recipient's address.

- IN TRANSIT. WAITING AT THE RECIPIENT'S LOCATION: the recipient's location is waiting to receive the parcel from the sorting office in Como.

- ARRIVED AT RECIPIENT‘S LOCATION: the shipment has been taken over at the GLS office closest to the delivery address.

- DELIVERY SCHEDULED FOR TODAY: the courier will make the first delivery attempt within the day.
- NOT DELIVERABLE. AWAITING INSTRUCTIONS FROM THE SENDER FOR POSSIBLE REDELIVERY: we have not yet been provided with the necessary information to be able to re-deliver the order.- WAITING IN STORAGE: Requested by the recipient for collection of the shipment at the location.
- UNKNOWN RECIPIENT. PENDING INSTRUCTIONS FROM THE SENDER FOR POSSIBLE DELIVERY: The courier is missing some information to be able to complete the delivery of the shipment to the address indicated in the order. In this case, the customer must contact our customer service department by clicking on the button below, to communicate the information required for successful delivery.
- RECIPIENT ABSENT AT FIRST ATTEMPT. DELIVERY SCHEDULED FOR THE NEXT WORKING DAY: the courier did not find anyone at the address indicated, at which point a second delivery attempt is scheduled.
- RECIPIENT ABSENT ON SECOND ATTEMPT. PENDING INSTRUCTIONS FROM THE SENDER FOR POSSIBLE RE-DELIVERY: The courier did not find anyone at the given address even during the second delivery attempt. In this case the customer must contact our customer service department via the button below to arrange a third delivery attempt.
- DELIVERED: The order has been delivered. You can also find the Note of the person who signed for the collection of the parcel.