Track your order

To find out where your order is or what status it is in you need to log in to your account at GioiaPura, go to the "Your Orders" section by clicking HERE and find out if your order has already been processed and shipped. Regarding the status of your order you can find the following information:

NEW: we have just received your order. If you have paid via PayPal or Credit Card, check that it has been successful and that it is marked as "executed".

IN PROCESSING: we are preparing your order and are about to ship it.
READY: your order is ready to be handed over to the carrier, from this moment on it is NOT possible to modify or cancel your order.
SHIPPED:we have handed your order over to the courier and it will soon be delivered to the address you have given us. You can click on "Track" to find out where your order is. You will receive an email with the Tracking Code that will allow you to follow your shipment. The e-mail you will receive contains all the delivery information: you will know when your order will be delivered to the address you have indicated during the purchase process. You will also receive a text message on the day your order will be delivered if you have chosen "Cash on Delivery" as the payment method.
CLOSED: your order has arrived and, from now on, you can decide to request a return by clicking on "Request Return" and following the instructions (for more information on how to make a return click HERE). CANCELLED: You will find this status if the payment has failed, you have requested cancellation of your order, or you have placed separate orders but with the same shipping address that are shipped in one go. In the latter case you will find a valid order also containing the items in the cancelled order.