Can I collect my order at your shops, or pick-up points?
Yes, it is possible to make a purchase with pickup at a store. When ordering, you must select "Pickup in shop Milan" as the shipping type. You can choose to pay by Credit Card, PayPal, Bank Transfer or directly in the shop in cash, with Credit Card or Bancomat.
After completing your order, you will need to indicate the shop where you wish to collect your order:
- At the Rho Center shopping centre in Rho (MI): HERE address and opening hours.
. - At the Milan Niguarda Hospital (MI): HERE address and opening hours.
. - At the TorriBianche Shopping Mall in Vimercate(MB): HERE address and opening hours.
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Log into "YOUR ORDERS" CLICK HERE, click on ORDER DETAILS and send us a message to indicate our jewellery store where you would like the collection to take place, by writing in the "Service Request" box. You must wait until you receive our email notifying you that you can come to our shop..
- When will you ship my order?
- What is the status of my order?
- In how many days will delivery take place?
- Why haven't I received my order yet?
- How do I use the tracking number?
- I have not yet received my tracking code
- Has my order been shipped?
- How can I get free shipping?
- Can I pay cash on delivery?
- I received a discharged watch
- Can I collect my order at your shops, or pick-up points?
- How do I get updated on the shipment of my order?
- Can shipments to non-EU countries be subject to taxes and customs charges?
- Is it possible to anticipate the delivery date?
- Are deliveries also made on public holidays?
- If I order both available and reserved items will they be shipped together?
- What is the delivery time?
- Why wasn't the receipt inside the parcel?
- Which countries do you deliver to?
- Will the courier always have change for cash on delivery?
- If the courier does not find me at home, what happens?
- Can I enter two different addresses for billing and shipping?
- Are deliveries also made to PO boxes?
- By which courier is my order shipped?
- What is the meaning of the shipping statuses?
- I have received a damaged, defective, wrong or missing item
- Track your order
- How much does shipping cost?
- Which is the courier for the delivery?
- Is it possible to give the courier a schedule?
- I received a damaged, defective, wrong or missing item
- Why did I not received my order yet?