MAKING A
RETURN/CHANGE

  • How to make a return

  • How to make an exchange

  • When will I receive my refund?

  • In which cases and when can I make a return?

  • What are the costs for making a return?

  • How much do I get refunded?

  • I got the ring size wrong, how can I change it?

  • I don't like the item, can I exchange it?

  • How does the refund take place?

  • Returns from countries outside the European Union

  • EEC return request

  • How quickly will I get my exchange?

  • How am I reimbursed if I paid cash to the courier?

  • Can I give the courier a timeframe for collection?

  • Where should I send my return?

  • What should I write on the return package?

  • How should I seal the parcel with my return?

  • Did you receive my return?

  • I need to book the courier to pick up my return

  • I asked for my return to be collected but the courier did not come by

  • Do I have to communicate the IBAN code for a refund?

  • I have to cancel my return request

  • I made a mistake when choosing the return method

  • Within how much time can I return my order?


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