I have to cancel my return request
Yes, if you have made a return request but have changed your mind, you can contact our customer service directly by e-mail or by phone by clicking on the appropriate button below.
If the courier has not yet collected the product that you want to return, we can cancel the collection request. We will take care of the cancellation.
TELEFONACI!
SERVIZIO CLIENTI
FISSO
+39 02 87366253Il servizio clienti risponde dal lunedì al venerdì dalle 9:00 alle 19:00
e il sabato dalle 9:00 alle 14:00
Il nostro staff è sempre attento alle vostre richieste, provaci!
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- I don't like the item, can I exchange it?
- In which cases and when can I make a return?
- Can I give the courier a timeframe for collection?
- I need to book the courier to pick up my return
- Where should I send my return?
- How to make a return
- How does the refund take place?
- Do I have to communicate the IBAN code for a refund?
- How quickly will I get my exchange?
- EEC return request
- Did you receive my return?
- How to make an exchange
- I made a mistake when choosing the return method
- How am I reimbursed if I paid cash to the courier?
- What are the costs for making a return?
- How much do I get refunded?
- How should I seal the parcel with my return?
- I have to cancel my return request
- I got the ring size wrong, how can I change it?
- When will I receive my refund?
- I asked for my return to be collected but the courier did not come by
- What should I write on the return package?
- Within how much time can I return my order?
- Returns from countries outside the European Union