I asked for my return to be collected but the courier did not come by
You have already completed the return procedure and filled out the pick-up request form (CLICK HERE for full details), butthe courier did not come by on the date and time slot you indicated.
We ask you to contact us by e-mail, by clicking on the "WRITE US!" button below, or by phone by clicking on "CALL US!" below. We will make a new booking for the collection of the return.
SCRIVICI!
SERVIZIO CLIENTI
FISSO
+39 02 87366253Il servizio clienti risponde dal lunedì al venerdì dalle 9:00 alle 19:00
e il sabato dalle 9:00 alle 14:00
Il nostro staff è sempre attento alle vostre richieste, provaci!
Torna Indietro
- I don't like the item, can I exchange it?
- In which cases and when can I make a return?
- Can I give the courier a timeframe for collection?
- I need to book the courier to pick up my return
- Where should I send my return?
- How to make a return
- How does the refund take place?
- Do I have to communicate the IBAN code for a refund?
- How quickly will I get my exchange?
- EEC return request
- Did you receive my return?
- How to make an exchange
- I made a mistake when choosing the return method
- How am I reimbursed if I paid cash to the courier?
- What are the costs for making a return?
- How much do I get refunded?
- How should I seal the parcel with my return?
- I have to cancel my return request
- I got the ring size wrong, how can I change it?
- When will I receive my refund?
- I asked for my return to be collected but the courier did not come by
- What should I write on the return package?
- Within how much time can I return my order?
- Returns from countries outside the European Union