How does the refund take place?

The refund methods depend on the payment method chosen at the time of ordering:
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- PAYMENT BY COD: refunds will only be made by bank transfer. In this case you will have to provide us with your bank details (IBAN and account holder's details) by email when you send the return request. (CLICK HERE if you want to provide us with your IBAN for the refund).
. - BANK TRANSFER PAYMENT: the refund is made by bank transfer to the account provided by the customer who wants to be refunded (CLICK HERE if you want to provide us with your IBAN for the refund)
. - PAYMENT BY PAYPAL: the refund is made directly via PayPal.
. - PAYMENT BY CREDIT CARD: the refund is credited only to the credit card used for the purchase.
- PAYMENT BY KLARNA: The refund will be processed using the original form of payment. Your refund will be processed within 5-7 working days.
If pre-shipment: there is no refund as the order amount is only deducted after shipment. any SMS received or the movement that appears on the account relating to the purchase, is only a pre-authorisation, but the movement is not accounted for, so with the cancellation of the order, the amount will be available again in a short time.
Post dispatch: either a full refund can take place: all remaining payments will be cancelled and the amount already paid will be refunded to the original payment method, or a partial refund and the cost of the returned item(s) will be refunded while subsequent instalments not yet taken will be automatically recalculated according to the remaining amount to be paid.