Do I have to communicate the IBAN code for a refund?
If you paid for your order by cash on delivery or bank transfer, we need your IBAN code to refund your return.
Contact our customer service by clicking on the button below "WRITE US!". Tell us your IBAN code and the first and last name of the account holder.
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Please note that you do not need to give us your IBAN if you paid with:
- Credit Card
- PayPal
In such cases,we will reimburse you directly from the same payment method. (READ HERE more information on refund methods).
TELEFONACI!
SERVIZIO CLIENTI
FISSO
+39 02 87366253Il servizio clienti risponde dal lunedì al venerdì dalle 9:00 alle 19:00
e il sabato dalle 9:00 alle 14:00
Il nostro staff è sempre attento alle vostre richieste, provaci!
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- I don't like the item, can I exchange it?
- In which cases and when can I make a return?
- Can I give the courier a timeframe for collection?
- I need to book the courier to pick up my return
- Where should I send my return?
- How to make a return
- How does the refund take place?
- Do I have to communicate the IBAN code for a refund?
- How quickly will I get my exchange?
- EEC return request
- Did you receive my return?
- How to make an exchange
- I made a mistake when choosing the return method
- How am I reimbursed if I paid cash to the courier?
- What are the costs for making a return?
- How much do I get refunded?
- How should I seal the parcel with my return?
- I have to cancel my return request
- I got the ring size wrong, how can I change it?
- When will I receive my refund?
- I asked for my return to be collected but the courier did not come by
- What should I write on the return package?
- Within how much time can I return my order?
- Returns from countries outside the European Union