Where should I send my return?
You can choose how to deliver your return to us:
AT YOUR NEAREST POST OFFICE at a cost of 4.90 euros:
- Place the item(s) to be returned inside a well-sealed and protected box/envelope (you can use ours).
- Attach the self-adhesive label you found in the parcel
. - Go to the Post Office of your choice (you can find the nearest Post Office by CLICKING HERE)
COLLECTION OF RETURNS AT YOUR HOME at a cost of 7.00 euros:
- Fill out the form in your personal area to book the courier pickup of your return. You will need to indicate your preferred working day and time slot.
- Please place the items to be returned inside a well-sealed and protected box or envelope.
NOTE The courier will already have a label with our shipping address and your reference, there is therefore no need to write anything on the parcel.
- I don't like the item, can I exchange it?
- In which cases and when can I make a return?
- Can I give the courier a timeframe for collection?
- I need to book the courier to pick up my return
- Where should I send my return?
- How to make a return
- How does the refund take place?
- Do I have to communicate the IBAN code for a refund?
- How quickly will I get my exchange?
- EEC return request
- Did you receive my return?
- How to make an exchange
- I made a mistake when choosing the return method
- How am I reimbursed if I paid cash to the courier?
- What are the costs for making a return?
- How much do I get refunded?
- How should I seal the parcel with my return?
- I have to cancel my return request
- I got the ring size wrong, how can I change it?
- When will I receive my refund?
- I asked for my return to be collected but the courier did not come by
- What should I write on the return package?
- Within how much time can I return my order?
- Returns from countries outside the European Union