How am I reimbursed if I paid cash to the courier?
If you paid cash to the courier, you will be reimbursed by bank transfer.When you make your return request (HERE are all the details), we kindly ask you to provide us with IBAN and the first and last name of the account holder. In this way, as soon as we have processed your return (Here are the timeline details), we will proceed with the refund.
CLICK HERE to give us your IBAN.
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SERVIZIO CLIENTI
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e il sabato dalle 9:00 alle 14:00
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- I don't like the item, can I exchange it?
- In which cases and when can I make a return?
- Can I give the courier a timeframe for collection?
- I need to book the courier to pick up my return
- Where should I send my return?
- How to make a return
- How does the refund take place?
- Do I have to communicate the IBAN code for a refund?
- How quickly will I get my exchange?
- EEC return request
- Did you receive my return?
- How to make an exchange
- I made a mistake when choosing the return method
- How am I reimbursed if I paid cash to the courier?
- What are the costs for making a return?
- How much do I get refunded?
- How should I seal the parcel with my return?
- I have to cancel my return request
- I got the ring size wrong, how can I change it?
- When will I receive my refund?
- I asked for my return to be collected but the courier did not come by
- What should I write on the return package?
- Within how much time can I return my order?
- Returns from countries outside the European Union