Did you receive my return?
Your return arrives at our warehouse approximatelyone week after you have handed it in to the courier or at the Post Office. If it has been longer than this timeframe, please contact our customer service to confirm receipt of your return.
You can contact us by e-mail by clicking on the "Write to us!" button below, or by telephone by clicking on "Call us!".
We would like to remind you that refunds take approximately 15 days from receipt of your return (Here are all the details), and that in the event of a replacement with another article the new order will only start when we have received your return.
TELEFONACI!
SERVIZIO CLIENTI
FISSO
+39 02 87366253Il servizio clienti risponde dal lunedì al venerdì dalle 9:00 alle 19:00
e il sabato dalle 9:00 alle 14:00
Il nostro staff è sempre attento alle vostre richieste, provaci!
Torna Indietro
- I don't like the item, can I exchange it?
- In which cases and when can I make a return?
- Can I give the courier a timeframe for collection?
- I need to book the courier to pick up my return
- Where should I send my return?
- How to make a return
- How does the refund take place?
- Do I have to communicate the IBAN code for a refund?
- How quickly will I get my exchange?
- EEC return request
- Did you receive my return?
- How to make an exchange
- I made a mistake when choosing the return method
- How am I reimbursed if I paid cash to the courier?
- What are the costs for making a return?
- How much do I get refunded?
- How should I seal the parcel with my return?
- I have to cancel my return request
- I got the ring size wrong, how can I change it?
- When will I receive my refund?
- I asked for my return to be collected but the courier did not come by
- What should I write on the return package?
- Within how much time can I return my order?
- Returns from countries outside the European Union